Unified Communications (UC) and contact centre software and services provider Aspect, said Monday that it has launched a new professional services and systems integration practice to assist organizations with planning, implementing
and supporting UC products across their enterprises and into their contact centers.
According to Aspect, this new practice - which is within the Aspect Professional Services- aims to turn the potential of unified communications into real business results.
“With UC continuously evolving, Aspect keenly understands that both IT and business leaders have questions around how and when to deploy it across the enterprise to reap the greatest results,” said Kevin Schwartz, executive vice president of Aspect Global Professional Services.
“Our new services practice is designed to help companies create and execute a logical UC rollout strategy, from basic infrastructure through business process enablement, which will improve enterprise productivity and enhance customer-facing business processes.”
UC services capabilities will be delivered by a team of Aspect Professional Services experts who have been trained and certified by Microsoft, and include:
• UC Strategy, Planning and Architectureservices to help organizations identify the right UC opportunities, address potential pitfalls and get the right results.
This includes roadmap development that outlines where and when specific functionality is deployed, and enterprise technical architecture specifications that cover software, security, management and availability requirements.
• Implementation and Integration services that will help ensure successful implementation of UC technologies and applications by providing services for the design, installation, configurations and testing of Aspect and Microsoft UC products, with expert guidance for navigating obstacles. Services also include custom application development and integration services to deliver a complete enterprise solution.
“Customers globally are embracing software-powered communications as a means to extend the life of existing infrastructure, improve productivity and reduce costs,” said Roger Murff, director of unified communications partner marketing at Microsoft.
“Today’s announcement from Aspect validates the strong customer interest we are seeing and will enable more customers to take advantage of the benefits of unified communications.”
Aspect plans to take advantage of many of the capabilities available with Microsoft Office Communications Server 2007 R2, Microsoft’s newest release, including the voice features that support remote and mobile workers, full-featured audio conferencing capabilities and developer tools to improve implementation and integration with other applications.
“Our alliance with Microsoft, coupled with our 35 years of successfully deploying mission-critical voice applications, makes Aspect unique in its ability to provide OCS implementation and integration services across the enterprise,” added Schwartz.
“We are anxious to show our customers and prospects how UC can improve their operations and how, in doing so, can allow IT to become an even more strategic asset to the business.” |
