Thursday, 17 July 2008

All SAP Customers to Benefit from SAP Enterprise Support

In a recent announcement SAP said that all of its customers would be transitioned to its recently released support offering, SAP Enterprise Support, as of January 1, 2009. As part of this transition, current customers will begin experiencing some of the added benefits of SAP Enterprise Support, beginning in July at no additional cost, with graduated pricing beginning in January.

According to the company, SAP Enterprise Support is the next generation of support offerings that supports mission-critical business processes and heterogeneous software environments. In the six months since its release, the offering has experienced positive market adoption, with more than 350 customers signed on.

“SAP Enterprise Support is the natural evolution of SAP’s previous support offerings, and is an indication of ongoing trends in software support services,” said Elaina Stergiades, senior research analyst, Software Support Services, IDC.

SAP Enterprise Support replaces all previous support offerings, including SAP Standard Support and SAP Premium Support. SAP Enterprise Support provides SAP support through a 24/7 service-level agreement, continuous quality checks, support advisory and advanced support for implementing SAP ERP enhancement packages and support packages.