Wednesday, 26 March 2008

BT sets up Global Operations Centre in India

British Telecommunications (BT) announced plans to establish a Global Operations Centre in Gurgaon, India, Tuesday.

The Global Operations Centre will employ up to 300 highly skilled professionals who will run systems and processes for the various BT lines of business in addition to providing functional support to Group functions such as Procurement, Legal, Finance & HR.

“India is a critical market for our global growth strategy. It has a highly skilled workforce, supportive government, and global capabilities. Only companies who recognise and harvest talent on a global basis will achieve a new level of competitive advantage,” said Ben Verwaayen, CEO of the BT Group.

“We have been working successfully in India for many years with partners who handle some of our non-core but mission critical activities."

This centre is part of BT's global sourcing strategy where BT builds global centres of excellence in various geographies, according to local presence of talent and expertise.

Alongside centres based in Hungary, Brazil and China, BT said its increasing presence in Gurgaon is designed to meet current and future resourcing needs.

BT accounts for 2 % of India’s 50 billion IT and Business Process Outsourcing exports and has plans to source more over the years.